Shipping policy

Shipping Policy for Quantum Way Limited

Order Processing and Dispatch

1. Order Confirmation: Once your order is placed, you will receive an email confirming the details. Only the Products or Services explicitly mentioned in the Dispatch Confirmation will form the basis of our agreement with you.

2. Order Processing Timeline:

   • Orders are processed every business day from Monday to Friday (excluding bank holidays).
   • Orders placed before 5:00 PM are typically dispatched the next business day.
   • We aim to dispatch all orders within two (2) business days, unless exceptional circumstances arise.

3. Delivery Address: Please ensure you provide an accurate and valid email address and delivery address at the time of purchase. If these details change after placing your order, notify us immediately to avoid delays or issues with delivery.

Shipping Methods and Charges

1. Delivery Options:

   • We deliver to the address provided during checkout via the shipping method you select.
   • Shipping charges are calculated based on your chosen method and destination.

2. Delivery Timeline: Delivery times vary depending on the shipping method and location. Estimated delivery periods will be provided during checkout.

3. Free Shipping: If applicable, free shipping will be detailed during checkout. For orders not eligible for free shipping, costs will vary based on delivery address and method.

4. Return to Sender: If an order is returned to us due to an incorrect address, failure to collect the parcel, or refusal by the recipient:

   • You may request a reshipment, but full shipping charges will apply.
   • Alternatively, a refund will be processed minus the original shipping costs and any return fees incurred.

Risk and Liability

1. Risk Transfer: Once your order is dispatched, the risk of loss or damage to the products passes to you.

2. Incorrect Address or Lost Mail: Quantum Way Limited is not responsible for parcels lost due to incorrect address details or carrier issues. Proof of postage will be provided, and any claims must be made directly with the carrier.

Amendments and Administration Fees

1. Any amendments to orders after confirmation or changes to invoices will incur an administrative fee of £5 plus VAT.

Refunds and Returns

1. Returns Policy: Products can be returned unopened and in their original condition for a refund, excluding shipping and any associated return costs.
2. Non-Refundable Items: Shipping fees are non-refundable unless the return is due to our error.

Warranty

Quantum Way Limited warrants that Products and Services will conform to their description, be of satisfactory quality, and meet common purposes for such items at the time of delivery.

This policy ensures a smooth transaction and clear expectations for our customers. If you have any questions, please contact us for assistance.